FAQ

Is this a physical product?

No. It's a digital download. Nothing is shipped: your files arrive by email right after checkout.

What do I need to fill it in?

A phone, tablet, or computer with a free PDF app such as Adobe Acrobat Reader. Open the file in the app rather than in your email preview, type into the fields, and save. You can also print it and write by hand.

Does my information go anywhere?

No. The file lives on your own device. We never see what you type, and there is no account to create.

Is it safe to put all this in one place?

The binder is a map, not a vault. It never asks for a password, a PIN, or a full account number — only where things are and who to call. Keep the printed copy somewhere safe, and store any digital copy securely.

Which paper size do I get?

Both. US Letter for the United States and Canada, A4 for Australia and New Zealand.

What's in the Complete Set?

The Family Emergency Binder and The Letters & Calls Kit: four PDF files in total, each one in US Letter and in A4.

Does it work outside the United States?

Yes. It's written for families in the US, Canada, Australia and New Zealand, and it doesn't depend on the law of one place. The names of legal documents differ from country to country, and the binder says so where it matters.

Is this a will?

No. It's an organizer, not a legal document. It doesn't replace a will, a guardianship nomination, a power of attorney, or a healthcare directive. The Legal Checklist shows you which of those you still need.

We're a couple. Do we need two?

No. One binder covers one household, with space for both partners.

How many children and pets does it cover?

Four children and three pets. Print extra pages if you need more.

How long does it take?

About 90 minutes, in three sessions of 30 minutes. Don't aim for perfect: a binder that's 80% complete is far better than an empty one.

Can I update it later?

Yes. The fields stay editable, and there's a 20-minute yearly review at the back.

I didn't get my download email.

Check your spam or promotions folder first. If it isn't there, email us with the address you used at checkout and we'll send it again.

Can I get a refund?

Because it's an instant digital download, we don't refund a change of mind. If a file won't open or doesn't work as described, email us: we'll fix it, or refund you if we can't.

Can I share it with my family?

One purchase covers one household. Print as many copies as your household needs. Please don't resell or share the files publicly.