Refund policy

Digital products

The Family Emergency Binder and The Letters & Calls Kit are digital downloads that you receive immediately after checkout. For that reason we don't offer refunds or exchanges for a change of mind.

If something doesn't work, we'll fix it. If a file won't download, won't open, or isn't as described, email support@ifsomethinghappenstous.com with your order number and tell us what went wrong. We'll send you a working copy. If we can't fix the problem, we'll refund you in full to your original payment method.

Your legal rights. Nothing in this policy limits the rights you have under the consumer law of the place where you live, including the Australian Consumer Law and New Zealand's Consumer Guarantees Act.